1. Disable account with provided reason
2. Add product: Corporate/Private closed clients funds account. It will create account for profile closure procedure.
3. Make transfer of funds to newly created account - Payment as user to self link.
4. Write cient to provided email:
Private client with positive balance:
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Dear Client,
We regret to inform you that your account is going to be closed due to the Terms and Conditions point 18.5. Unfortunately we have to let you know your account is currently restricted and no incoming or outgoing transactions are allowed since this letter has been sent to you. We apologize for any inconvenience this might cause.
Please indicate the account number to which the outstanding balance should be transferred, it must be an account in your name, please include a document confirming that. All the information should be sent to support@mistertango.com. We ask that in the subject account holder's name would be included.
Please be informed, that if you have a BTC-Exchange account it will be closed together with the Mistertango account. We ask you to take care of any currencies in the BTC Exchange account. Cryptocurrency transfer to the Mistertango account will not be allowed. After the Mistertango account is closed, connecting to the BTC-Exchange account will be impossible.
Kind Regards,
Customer Support Team
MisterTango
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Business client with positive balance:
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Dear Client,
We regret to inform you that your account is going to be closed due to the Terms and Conditions point 19.3. Unfortunately, have to let you know your account is currently restricted and no incoming or outgoing transactions are allowed since this letter has been sent to you. We apologize for any inconvenience this might cause.
Please indicate the account number to which the outstanding balance should be transferred, it must be an account in your name, please include a document confirming that the account is in your name all the information should be sent to support@mistertango.com. We ask that in subject company name would be included.
Please be informed, that if you have a BTC-Exchange account it will be closed together with the Mistertango account. We ask you to take care of any currencies in the BTC Exchange account. Cryptocurrency transfer to the Mistertango account will not be allowed. After the Mistertango account is closed, connecting to the BTC-Exchange account will be impossible.
Kind Regards,
Customer Support Team
MisterTango
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Private client with zero balance:
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We regret to inform you that your account is going to be closed according to the Terms and Conditions point 18.5. We apologize for any inconvenience this might cause.
Please be informed, that if you have a BTC-Exchange account it will be closed together with the Mistertango account. We ask you to take care of any currencies in the BTC Exchange account. Cryptocurrency transfer to the Mistertango account will not be allowed. After the Mistertango account is closed, connecting to the BTC-Exchange account will be impossible.
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Corporate client with zero balance:
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Dear Client,
We regret to inform you that your account is going to be closed according to the Terms and Conditions point 19.3. We apologize for any inconvenience this might cause.
Please be informed, that if you have a BTC-Exchange account it will be closed together with the Mistertango account. We ask you to take care of any currencies in the BTC Exchange account. Cryptocurrency transfer to the Mistertango account will not be allowed. After the Mistertango account is closed, connecting to the BTC-Exchange account will be impossible.
Kind Regards,
Customer Support Team
MisterTango
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